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It does not apply to information collected by:
Children Under the Age of 18 Our Website and Services are not intended for children under 18 years of age. No one under 18 years of age may provide any information to our Websites or through the use of our Services. We do not knowingly collect Personal Information from children under 18 years of age. If you are under 18 years of age, please do not use our Websites or the Services or provide any information on or through them, including through on or through any of the features on the Websites or Services. No one under 18 years of age may register on our Websites or through our Services, make any purchases through our Websites or Services, use any of the interactive or public comment features of our Websites or Services, or provide any Personal Information (as defined below) or other personal data to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn that we have collected or received Personal Information from a child under 18 years of age without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 18 years of age, please contact us at email@example.com. Data Controller Information The Company makes decisions about how your information will be used, including information we receive from your interactions with the Websites and our Services at L-Nutra.com, ProlonPro.com, and ProlonFMD.com. Our data protection officer (“DPO”) is responsible for overseeing questions about this Policy. If you have any questions about this Policy or any requests to exercise your legal rights, please contact our DPO using the contact information below. Contact Details The name of the Company is L-Nutra, Inc. Our postal address information is: L-Nutra, Inc., Attn: Privacy/Data Protection Officer, 5905 Legacy Drive, 5th Floor, Plano, TX 75024, United States of America. You can also contact our DPO by email at firstname.lastname@example.org. Information We Collect About You and How We Collect It We collect several types of information from and about users of our Website and Services and users who communicate with us, including information:
We collect this information:
How And Why We Use Your Information We use the information that we collect about you or that you provide to us, including any Personal Information:
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Websites and Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
When you visit our Websites or use our Services, your browser or application will send information to our servers hosting these Websites and Services. This information is stored in log files that our IT providers and developers will have access to. This information includes the IP address of the requesting device, the date and time of access, the name and uniform resource location of the retrieved file, the referring website, and your browser type. Additional information, such as your operating system may also be included. The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information that we collect in other ways or receive from third parties. It helps us to improve our Websites and the Services offered through such Websites and Services and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
We also use third party cookies, including tracking and advertising cookies. We provide information below about how you can configure the cookie options of your browser in the section titled “Choices You Have Over How We Use Your Personal Information” below.
Personal Information is not collected by us via cookies and other tracking technologies except as disclosed below. If you have previously provided Personal Information to us, cookies may be tied to such information. Other Tracking Technologies We advertise on Facebook (including Instagram), Google, Outbrain, Twitter and Zemanta. The third parties may use tracking technologies to collect information, for instance, when you click on our ads. We do not receive any Personal Information from these advertisers that would allow us to identify a specific user of our Websites or Services except as described below. Collected data includes:
We may also disclose your information, including Personal Information:
Third parties to which we disclose Personal Information and other data may have their own privacy policies that describe how they use and disclose this information. We do not control the third parties with whom we share data or their privacy policies. The privacy policies of these third parties will govern the use, handling and disclosure of your Personal Information and other information that we share with them once we have shared it with those third parties as described in this Policy. If you want to learn more about these privacy practices of these third parties, we encourage you to visit their websites. We have presented links to some of these privacy policies in this Policy to help you find them. Please note, however, that third parties may change their policies and the links to such policies from time to time. If you find that the policies are not available, please contact the Company at L-Nutra, Inc., Attn: Privacy/Data Protection Officer, 5905 Legacy Drive, 5th Floor, Plano, TX 75024, United States of America. You can also contact our DPO by email at email@example.com. The third parties to which we disclose Personal Information and other data (or their servers) may exist inside or outside the United States. How the L-Nutra Companies Work Together We share our infrastructure, systems and technology with other affiliates and subsidiaries of the Company, i.e. L–Nutra Italia Srl (“Affiliates”, and collectively with the Company, “L-Nutra Entities”) to provide a consistent experience across all of our Websites and Services and our Affiliates’ websites and services, including www.prolon.it (collectively, the “L-Nutra Entities’ Websites”). We also process and share information about you across the L-Nutra Entities for these purposes, as permitted by applicable law and in accordance with their policies. For example, we work to understand how people use and interact with our Websites and Services, such as understanding the number of unique users on different L-Nutra Entities’ Websites and Services. Your Personal Information will be used by the employees, contractors, and other staff members of the L-Nutra Entities for the purposes set forth in this Policy and for accounting, tax, and other administrative purposes. Choices You Have Over How We Use Your Personal Information We strive to provide you with choices regarding the Personal Information and other types of information that you provide to us. We are not, however, responsible for ensuring the confidentiality of your information, including Personal Information, if you choose to provide such information on our Websites or through our Services and opt to make such information accessible to all or some of the public. Any personal information you choose to provide should reflect how much you want others to know about you as the information (including Personal Information) that you provide to the Websites or the Services, as your information may be broadly and quickly disseminated. You can control who has access to any files that you upload, but you understand that any shared files may be re-shared or copied. Although we allow you to limit access to your files, please be aware that no security measures are perfect or impenetrable, and files that you share on the Websites or through the Services may become publicly available. We cannot control the actions of other users with whom you share your files, nor can we guarantee that only authorized persons will view your files. We have created mechanisms to provide you with the following control over your information:
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on NAI’s website here. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/. Most browsers allow you to block and delete cookies. Each browser has a different way of configuring cookie settings. You can disable cookies and learn more about how to configure the cookie handling options for your browser at the following sites:
Accessing and Correcting Your Information You have rights to your data, and you can request to delete or transfer your data upon cancelling any subscriptions that you may have with us in accordance with this Policy. You can review and change some of your Personal Information by emailing firstname.lastname@example.org. You can opt out of promotional emails at any time by emailing email@example.com, but you will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide Services to you. You may also send us an email at firstname.lastname@example.org to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account and information about any orders that you may have placed with us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. For information about our third party service providers’ policies regarding access and correction of Personal Information, please see the section captioned “Third Party Services” below. Withdrawing Consent You may also send us an email at email@example.com to withdraw any consents that you have provided us. We may not accommodate a request, for instance for deletion of Personal Information, if we believe the change would violate any law or legal requirement or cause the information to be incorrect. For information about our third party service providers’ policies regarding withdrawing consent, please see the section captioned “Third Party Services” below. Data Retention Unless you request to delete your Personal Information, we will retain your information for as long as your account is active, as needed to provide you products and services, to communicate with you about our products and services, to resolve legal disputes, and as required by law. If you wish to cancel your account or request that we no longer use your information to provide you Services, please contact us at firstname.lastname@example.org. Deactivation of your account does not mean your Personal Information has been deleted from our database entirely and we may not control third party vendors who may retain your Personal Information and other data. To request removal of your data, please send an email to email@example.com. While your account is active and even after it has been closed or you have requested deletion of your Personal Information, we will retain your Personal Information as long as we deem it reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will provide details on how to delete your data upon cancellation of any subscription that you may have with us. For detailed information on this process, please reach out to our support team at firstname.lastname@example.org. For information about our third party service providers’ policies regarding data retention, please see the section captioned “Third Party Services” below. Data Portability To request a copy of the personal data that we retain about you, please send an email to email@example.com or postal mail to L-Nutra, Inc., Attn: Privacy/Data Protection Officer, 5905 Legacy Drive, 5th Floor, Plano, TX 75024, United States of America. We will provide details on how to initiate a data transfer if you email firstname.lastname@example.org. For information about our third party service providers’ policies regarding data portability, please see the section captioned “Third Party Services” below. Third Party Services We may share certain information, including Personal Information, that we collect about you with our service providers who perform functions on our behalf. These service providers may collect information based upon your use of our Websites or our Services. These providers perform such functions as hosting our web servers, processing credit card payments, providing accounting and customer relationship management services, sending postal mail and email, analyzing data, providing development and IT and telecommunication support, and providing marketing assistance and customer service. In most cases, except as required under applicable law, we do not have control over the data privacy practices of these third parties, and the use of any Personal Information and other data is governed by their privacy policies, which may be updated from time to time. If any of your Personal Information is required by a third party, as described above, we will take steps to ensure that it is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law. Our service providers include:
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
Your California Privacy Rights California Civil Code Section § 1798.83 permits users of our Websites and Services that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com or write us at: L-Nutra, Inc., Attn: Privacy/Data Protection Officer, 5905 Legacy Drive, 5th Floor, Plano, TX 75024, United States of America. California imposes certain legal requirements regarding “Do Not Track” disclosures. The internet browsers that you use to visit our Websites and Services may provide certain “Do Not Track” capabilities. Generally, browsers that have these features send a signal to web sites that inform the site operator that you do not wish for the site to track you. We do not respond to these signals because there is not yet a common understanding of how to process these signals or a consensus on what “tracking” means. Data Security We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We encrypt all information during transmission. All information you provide to us is stored on our secure servers behind firewalls, and we implement the services of a third party hosting company to provide backup services. We do not store any credit card information that you may supply to us. The safety and security of your information also depends on you. Where we have given you the ability to choose a password for access to certain parts of our Websites or to obtain certain services available through the Websites or Services, you are responsible for keeping this password confidential. We ask that you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Websites or in connection with our Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Websites or Services. For information about our third party service providers’ policies regarding data security, please see the section captioned “Third Party Services” above. Data Breaches In the event of a data breach, the Company’s immediate priority is to identify and isolate the breach by locking down all systems, reviewing audit logs, and resetting all system passwords. Unless prohibited by applicable law or unless we are asked by applicable law enforcement to delay notification, we will work with our attorneys and relevant government authorities and notify all affected clients of the breach, explaining what had happened and what steps we will take to prevent future breaches to the extent required by applicable law. We will share information, including Personal Information, with them in order to comply with applicable law. Your Rights Under the GDPR If you live or reside in the European Union, you have the right under the GDPR to request from us access to and rectification or erasure of your personal data, the right to data portability, the right to restriction of processing of your personal data, the right to object to processing of your Personal Data, and the right to lodge a complaint with a supervisory authority. Under the GDPR, “Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’). An “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. (Article 4 GDPR.) If you live or reside outside of the European Union, you may have similar rights under your local laws. For purposes of the GDPR, the Company operates as a data controller. Under the GDPR, if you are a resident of the European Union, you have the right to obtain from the Company confirmation as to whether or not Personal Data concerning you are being processed, and, where that is the case, access to the Personal Data and the following information:
If you reside in the European Union, you also have the right under the GDPR:
In order to exercise your rights, please send an email to firstname.lastname@example.org or write us at: L-Nutra, Inc., Attn: Privacy/Data Protection Officer, 5905 Legacy Drive, 5th Floor, Plano, TX 75024, United States of America. We will inform you of the receipt and will process your request within five working days. In the most complex cases we will undertake to provide you with an initial response no later than fifteen days. Our Legal Basis for Processing Under the GDPR If you are a resident of the European Union, you have certain rights that may not apply to other users of our Websites and Services. When processing your Personal Data, we primarily process data as a controller, for the purposes explained above. These purposes represent our legitimate interests for the purposes of Article 6(1)(f) of the GDPR. At the same time, some of the Personal Information that we process which is Personal Data under the GDPR is necessary for us to perform a contract with you, such as to ship our products, or in order to take steps at your request before entering into a contract with you. For example, if you express your interest in purchasing one of our products, such as by filling out a web form, we will process the Personal Information that you submit to comply with your request. This may include sharing your Personal Information with one of our authorized resellers or credit card processors, who will then use your Personal Information to complete the purchase transaction. In addition, we are legally obliged to provide certain information to criminal prosecution or tax authorities in individual cases upon request. In these cases, the legal basis for the processing is either legal requirements (Article 6(1)(c) GDPR) or reasons of public interest (Article 6(1)(e) GDPR). In some cases, we request medical and other Personal Data from you to assess whether our products and services are suitable for you; this processing is necessary for reasons of public interest in the area of public health. In these cases, the legal basis for the processing is explicit consent (Article 6(1)(a) GDPR). Providing consent for these purposes is optional and, in the absence of such, the Company will only process the data for the purposes referred to in the other categories, without curtailing your use of the services. Even if consent to the processing for such purposes is given, it may be revoked at any time by making a request to DPO/ Data Protection Officer at L-Nutra, Inc., Attn: Privacy/Data Protection Officer, 5905 Legacy Drive, 5th Floor, Plano, TX 75024, United States of America or by email at email@example.com. The following table provides additional information about our use of Personal Data.
Use of Personal Information
Categories of Personal Information We Process
To register you as a user to our Services.
Account information such as your name, email address, address, password, telephone number, and other information you provide, including health data (such as your height, weight, and health goals) and other data that you supply.
Legitimate Interest: To determine which products and services may be suitable for you and to provide you with information you need and other services you request and to efficiently communicate with you or a contact person for you (Article 6(1)(f) GDPR). Consent: We will request certain sensitive Personal Information and send you information about our products and services (and the products and services themselves, if you order them) pursuant to your explicit consent (Article 6(1)(a) GDPR). Contract: If you are our customer or prospective customer (Article 6(1)(b) GDPR).
To respond to inquiries that we receive from you and to fulfill requests
Contact information such as your name, email address, address, telephone number, and other information you provide, such as your requests. We may also use data that you provide about what type of user you are, e.g. a physician or a consumer.
Legitimate Interest: To provide you with information you need and other services you request and to efficiently communicate with you or a contact person for you (Article 6(1)(f) GDPR). Consent: We will send you marketing communications by email pursuant to your consent (Article 6(1)(a) GDPR). Contract: If you are our customer or prospective customer (Article 6(1)(b) GDPR).
To allow us to understand what types of materials you would like to receive and to send you or allow you download this material, such as white papers, scientific articles, and similar marketing communications.
Contact information and other information you provide, such as your preferences for the types of materials you would like to receive and your areas of interests.
Legitimate Interest: To provide you with information you need and other services you request and to efficiently communicate with our client where you are the client or contact person for our client (Article 6(1)(f) GDPR).
To assess your suitability to take our products and use our services.
Health data and other data that you supply.
Legitimate Interest: To determine which products and services may be suitable for you based on your physical and health characteristics and to provide you with information you need and other services you request and to efficiently communicate with you or a contact person for you (Article 6(1)(f) GDPR). Consent: We will request certain sensitive Personal Information and send you information about our products and services (and the products and services themselves, if you order them) pursuant to your explicit consent (Article 6(1)(a) GDPR). Contract: If you are our customer or prospective customer (Article 6(1)(b) GDPR).
To obtain analytic information to improve your experience with our Websites and Services and to understand more about our prospective customers and customers.
Details of your visits to our Websites and Services, including which geographic regions you come from, which pages you visit, and how often and for how long you visit particular pages on our Websites.
Legitimate Interest: To understand where our users come from, what our legal responsibilities are, and how to improve our Websites and Services (Article 6(1)(f) GDPR).
To optimize your experience on our Websites and with our Services and to provide us with information to improve them.
Details of your visits to our Websites and our Services, including traffic data, access times, accessed pages, location data, logs, and other communication data and the resources that you access and use on the Websites and Services.
Legitimate Interest: To ensure that we serve information from our Websites and Services that your device can interpret to provide us with information that allows us to improve our Websites and Services, to evaluate and audit our systems to ensure stability, performance, and security, and for other administrative purposes (Article 6(1)(f) GDPR).
To process cookies.
Session, personalization, security, and tracking information.
Legitimate Interest: The data processed in connection with cookies is necessary for the purposes mentioned, in order to safeguard our legitimate interests and those of third parties. (Article 6(1)(f) GDPR).
To send promotional and marketing communications, including the sending of newsletters and market research, through automated tools (text messages, e-mails, push notifications) and other means (e.g. by telephone), and by our third party partners.
Contact information and other information you provide, such as your preferences for the types of materials you would like to receive and your areas of interests.
Legitimate Interest: To provide you with information you need and other services you request and to efficiently communicate with our prospective customers and customers or contact persons for them (Article 6(1)(f) GDPR).
To help us let others know about our products and services and the science behind them by having you post about us and our products and services on social media sites and to allow us to perform diagnostic analytics to assess the number of visitors, posts, page views, reviews and followers in order to optimize future marketing campaigns.
Log data, including your IP address and web pages that you have visited on our Websites and other websites.
Legitimate Interest: processing for marketing (Article 6(1)(f) GDPR).
To provide you with information or advertisements about products, services, and other items that may be relevant to your interests by evaluating certain personal aspects relating to you, in particular to analyze or predict certain aspects concerning preferences, interests, behavior, or location and to obtain information about the effectiveness of our advertisements.
Contact information and other information you provide, such as your preferences for the types of materials you would like to receive and your areas of interests. Information about your use of the Websites and Services and other websites, including your IP address, web pages visited, duration of visits, whether you click on specific advertisements, and whether your purchases can be associated with advertisements that we have run on other platforms or websites.
Legitimate Interest: To provide you with information about our products and services and to determine the effectiveness of our promotional campaigns and advertising as long as the targeting does not produce legal or similarly significant effects on you (Article 6(1)(f) GDPR).
To process your orders for our services and products.
Contact information, billing and credit card information, shipping addresses, and other information necessary to fulfill your requests.
Legitimate Interest: To ensure that you receive the products that you order and to efficiently communicate with you or a contact person for you (Article 6(1)(f) GDPR). Consent: We will request this information and process the orders you place, including by having our vendors process your credit card transactions, pursuant to your consent (Article 6(1)(a) GDPR). Contract: If you are our customer or prospective customer (Article 6(1)(b) GDPR).
To conduct surveys and questionnaires.
Contact information and other information you provide, such the answers to our surveys.
Legitimate interests: To evaluate and take action with regard to your feedback and comments about our products and services (Article 6(1)(f) GDPR). Contract: If you are our customer or prospective customer (Article 6(1)(b) GDPR).
To register you for online and in person events and deliver event-related materials.
Contact information other information you provide.
Legitimate interests: To enable your attendance at our events and to deliver you event materials (Article 6(1)(f) GDPR). Contract: As may be described on the registration page for the event (Article 6(1)(a) GDPR).
To obtain current contact information and update contract records in our CRM.
Contact information and other information you provide, such as the products you have purchased.
You, public sources, and third party vendors.
Legitimate interests: To ensure the accuracy of our customer and other contact data (Article 6(1)(f) GDPR).
To perform website analytics.
Technical information and other information we collect, including demographics, interests, behavior tracking, event tracking.
First and third party analytics cookies
Legitimate interests: To understand more about visitors to our Websites and users of our Services (what pages you view, how long you visit, your devices, etc.) in order to improve our Websites and Services (Article 6(1)(f) GDPR).
To perform authentication that your use of our Websites and Services is legitimate and is not being done by automated programs.
Third party cookies
Legitimate Interest: To ensure that our systems are not compromised by bots and to prevent fraud (Article 6(1)(f) GDPR). Consent: We will allow third party cookies to be set and stored, pursuant to your consent (Article 6(1)(a) GDPR).
If you reside in the EU and have rights under the GDPR, please note that your personal data will be transmitted to: